FAQ's
Categories
Ordering & Delivery
Is your food delivered chilled?
Our fresh sauces are packaged in wool lined boxes with ice blocks and will stay chilled for up to 48 hours.
When do I need to order by?
We make Batches on Tuesday and Wednesday. Place your order by midnight on Monday to ensure that you receive them on Thursday
Which delivery company do you use?
We use DHL 24 hour delivery. They collect from our kitchens and deliver the following day. They will email you a delivery confirmation. The email contains an option to say where you would like your parcel to be delivered if you are not in. If you do not name a 'safe place' for the delivery, they will attempt to deliver to a neighbour.
Returns
Can I return my product?
It is not possible to return fresh food, due to shelf life. If you have any issues with your order, please contact us straight away using the form. Or call us on 07970 477876. We will be happy to help.
General
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